Clever Threads Co. Policies
To start, we just want to say thanks for doing business with us! Your trust means a lot to us – so does your satisfaction.
We create quality products.
We value your feedback.
Returns & Refunds
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns for gift cards. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Stickers that have been used
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 15 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds
If you haven’t received a refund within the expected time frame, check with your bank and/or credit card company, it may take some time before your refund is officially posted.
If you’ve done this and still have not received a refund, please contact us at service@cleverthreadsco.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@cleverthreadsco.com.
Restocking Fees
A 50% restocking fee will be charged for returns.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Privacy Policy
Phlox Partners operates the cleverthreadsco.com website.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our website.
If you choose to use our website, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the website and related service offerings. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection & Use
For a better experience, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our website and related services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our website and related products;
- To provide the website services on our behalf;
- To perform service related our website or product offerings; or
- To assist us in analyzing how our website is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are not contractually allowed to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to remove their information from our databases.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately upon being posted on this page.
Terms & Conditions
The following Terms and Conditions shall manage your use of this website. By using this website, you agreed to accept all terms and conditions written here. Minors or people below 18 years old are not allowed to use this Website.
Intellectual Property
Phlox Partners owns the intellectual property rights and materials contained in or purchased from this website.
You are granted limited license only for purposes of viewing the material contained on this website. Upon purchase, you are granted the limited right to use purchased products for personal use.
You do not have the right to resell our products for commercial purposes. You do not have the right to use our designs for commercial purposes.
Restrictions
You are specifically restricted from all of the following:
- publishing any website or design in any form;
- selling, sublicensing and/or otherwise commercializing any website element, design, or purchased items;
- using this website in any way that is or may be damaging to this website;
- using this website in any way that impacts user access to this website;
- using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
- using this website to engage in any advertising or marketing.
Certain areas of this website are restricted from being accessed by you and Phlox Partners may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
Your Content
“Your Content” shall mean any audio, video text, images or other material you choose to display on this website. By displaying your content, you grant Phlox Partners the rights to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Phlox Partners reserves the right to remove any of your content from this website at any time without notice.
Limitation of Liability
Phlox Partners shall not be held liable for anything arising out of or in any way connected with your use of this website or our products. Phlox Partners shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website or our products.
Indemnification
Severability
If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Phlox Partners is permitted to revise these terms at any time as it sees fit. Please review the terms and conditions on a regular basis.
Assignment
Phlox Partners is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms without any notification.
However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms.
Entire Agreement
These terms constitute the entire agreement between Phlox Partners and you in relation to your use of this website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These terms will be governed by and interpreted in accordance with the laws of the State of Texas, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Texas for the resolution of any disputes.
Accessibility
Clever Threads Co. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Clever Threads Co. is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of Clever Threads Co. Please let us know if you encounter accessibility barriers on CleverThreadsCo.com.
- E-mail: service@cleverthreadsco.com
We try to respond to feedback within 3 business days.
Design Idea Submission Terms
We love hearing clever and creative ideas from our friends. If you have an idea you’d like to see on a shirt or other piece of merchandise, please submit it to us. Here’s some fine print about the submission process.
Original Work:
Your design must be original and not infringe on any copyrights, trademarks, or intellectual property rights of others.
Usage Rights:
- By submitting your design, you grant Clever Threads Co. the right to use, modify, reproduce, and distribute your design on our merchandise and marketing materials as we see fit.
- You retain the right to use your design for personal purposes, but you may not sell it or license it to other companies.
Compensation:
- Once your design sells 50 units, you will receive a free t-shirt featuring your design as a token of our appreciation.
- This free t-shirt is the only form of compensation. There are no monetary payments or royalties associated with the sales of your design.
Selection and Notification:
- Not all submissions will be selected for production. If your design is chosen, you will be notified via email within 30 days of submission.
- Clever Threads Co. reserves the right to make final decisions on all designs and their suitability for our product line.
Modifications:
Clever Threads Co. may make modifications to your design to fit our production requirements.
General Guidelines
- Respect and Integrity: Ensure your design is respectful and free from offensive content. Clever Threads Co. promotes a positive and inclusive environment.
- Inspiration: While we love inspired work, avoid directly copying or closely mimicking existing designs or well-known brands.
- Brand Alignment: Consider how your design aligns with our brand values of cleverness, creativity, and progressive views.
We look forward to seeing your creative submissions and potentially featuring your design in our collection. Thank you for contributing to the Clever Threads Co. community!
For any questions or further information, please contact us at service@cleverthreadsco.com.
Contest Guidelines
Specific rules and guidelines will apply for specific contests. However, generally, to participate in a Clever Threads Co. contest:
No purchase necessary. Purchase does not enhance the chance of winning. Void where prohibited. Contest winners will be notified by email or phone within the contest’s specified time frame. Contest participants must be age 16 or older.
Contest criteria, prize descriptions, selection methods and notification timelines will be posted on Clever Threads Co. platforms, including website and social media accounts.